Terms and Conditions
The Promoter is Macmillan Cancer Support (registered company no. 2400969), with its registered office at 89 Albert Embankment, London SE1 7UQ. Gambling Commission account no: 4633 (“Macmillan” or “we” or “us”).
Macmillan Cancer Support does whatever it takes to give people living with and affected by cancer the support they need. Responsible persons: Anthony Newman, Claire Rowney and Alison Ashman who can be contacted at Macmillan’s registered office.
The Macmillan Lottery refers to Macmillan’s weekly lottery, which is drawn every Friday, except (i) when a Friday falls on a bank holiday in England and then the draw will take place on the next working day in England, or (ii) in other exceptional circumstances. As a special thank you, you will also be entered into Macmillan’s quarterly Superdraw (Raffle).
These Terms and Conditions apply to any Macmillan Lottery drawn on or after 6 October 2023.
- 1. By entering the Macmillan Lottery, you agree to be bound by and comply with these Terms and Conditions, the Gambling Act 2005, and any relevant regulations from time to time.
- 2. Promotional materials relating to the Macmillan Lottery, including all information on how to enter the Macmillan Lottery, also form part of these Terms and Conditions. In the event of any conflict between any terms referred to in such promotional materials and these Terms and Conditions, these Terms and Conditions take precedence.
- 3. All proceeds from the Macmillan Lottery go to Macmillan (registered charity numbers: 261017, SC039907 and 604).
- 4. The Macmillan Lottery is only open to residents of Great Britain and Northern Ireland aged 18 years or over. By entering the Macmillan Lottery, you acknowledge that Macmillan may carry out age verification checks.
- 5. You must not buy or try to buy an entry to the Macmillan Lottery on behalf of anybody under the age of 18.
- 6. You must provide accurate entry information, including your name, personal address, telephone number and email address and accept that it is your responsibility to keep us informed of any changes to these details as soon as they arise.
- 7. If you are a resident in Northern Ireland, you can only buy tickets from Macmillan directly and you are not entitled to sell on the tickets.
- 8. The following individuals may not enter the Macmillan Lottery:
- a. trustees of Macmillan;
- b. members of Macmillan’s Executive Strategy Team;
- c. employees of Macmillan directly involved in the administration or management of the Macmillan Lottery;
- d. employees of any External Lottery Manager involved in the promotion or facilitation of the Macmillan Lottery; and
- e. anyone professionally connected with the Macmillan Lottery in any way, where the individual could have or be perceived to have an unfair advantage.
- 9. The cost of each entry is £1 per play. You may purchase more than one entry (up to a maximum of 10 numbers). Payment must be made in advance by one of the methods permitted.
- 10. Your first draw date will be as notified in writing to you by Macmillan.
- 11. Monthly subscriptions of £4.34 for one weekly entry to the Macmillan Lottery will accrue up to an additional 8 pence at the end of each year’s subscription. Macmillan will treat this accrual as a donation to Macmillan.
- 12. Macmillan reserves the right to:
- i. decline to accept an application;
- ii. cancel an existing subscription; and/or
- iii. award any prize to an alternative winner
- 13. You accept that the Macmillan Lottery is regulated in Great Britain by the Gambling Commission and that in certain circumstances we may be unable to provide refunds or replacements once you have purchased your Macmillan Lottery entries.
- 14. You may cancel your entries into the weekly draw by emailing firstname.lastname@example.org or calling 01524 753 277.
- 15. Cancellations will only become effective after all prepaid credits have been expended by entry into future draws. Prepaid stake money will not normally be refunded on cancellation.
- 16. It is your responsibility to cancel any direct debit or standing order instruction held by your bank.
- 17. Any cancellation of an existing subscription will not affect your prior purchase of Macmillan Lottery entries nor your rights as a holder of such entries, providing that you have complied with these Terms and Conditions. After your final entries into the Macmillan Lottery, any sums under £1 remaining in your account shall be donated to Macmillan.
Prizes and winners
- 18. The draw for the Macmillan Lottery is completed by Macmillan’s External Lottery Manager - StarVale Management & Technologies Limited.
- 19. An electronic random number generator, which has been audited by a Gambling Commission approved auditor, will be used to select winners.
- 20. This is not a “fixed odds” lottery. The likelihood of winning a prize in the Macmillan Lottery is 1 in 223, unless the Macmillan Lottery website provides otherwise (in which case the website shall include the latest likelihood).
- 21. The prizes for the Macmillan Lottery are printed on the promotional materials provided and are advertised on the Macmillan website. You cannot request an alternative to any prize and no interest is payable.
- 22. Prizes will be paid by cheque to the winners within 30 days of the draw date. Entrants will be notified as to any change in the prize structure.
- 23. The winning numbers will be on the Macmillan website and will be available via the Macmillan Lottery Helpline (telephone 01524 753 277, Monday – Friday (excluding bank holidays in England) 9.00 a.m. – 5.00 p.m.), from the working day following a weekly lottery draw and within 7 working days from the draw of a Superdraw (Raffle).
- 24. Macmillan will conduct the Macmillan Lottery draw every week. The Superdraw (Raffle) will be held quarterly as set out in the Macmillan Lottery Draws Schedule as detailed on Macmillan’s website.
- 25. Winners' cheques will be despatched by post and details of the winners will be made available on the Macmillan website. Any cheques remaining uncashed for over 6 months will be cancelled and the unclaimed prizes will be donated to Macmillan to fund Macmillan's vital work (no Gift Aid will be claimed on unclaimed prizes).
- 26. Macmillan reserves the right to disqualify you from receiving a prize if you have failed to comply with these Terms and Conditions.
Limitation of liability
27. Macmillan does not accept any liability for:
- i. any loss or damage, including the right to receive a prize, suffered by you if you have not complied with these Terms and Conditions or any relevant instructions;
- ii. the loss, theft or delayed receipt of any communication or entry, or entry which is damaged or illegible, from which the entrant or winner cannot be identified or which has insufficient postage (proof of posting is not proof of receipt);
- iii. any late bank payments;
- iv. Macmillan’s failure or inability to contact you and/or award any prize due to any errors, omissions or inaccuracies in the contact or bank details you have provided or your failure to update these details if they change;
- v. loss or damage incurred by you in connection with your participation in the Macmillan Lottery or your use of any prize (including but not limited to direct, indirect and/or consequential loss);
- vi. any interruptions or errors on or to the website for the Macmillan Lottery;
- vii. technical hardware or software errors or failures or lost, faulty or unavailable network connections; or
- viii. any failure or delay beyond Macmillan’s reasonable control.
- 28. Macmillan is not liable in contract, tort (including but not limited to negligence) or otherwise in connection with the Macmillan Lottery for loss of revenue, contract, profits, anticipated savings or loss of data, any special or indirect or consequential losses or any loss of goodwill or reputation. Nothing in these Terms and Conditions shall limit Macmillan’s liability for death or personal injury caused by its negligence, fraud or for any other matter for which liability may not be limited by law.
- 29. All warranties, conditions or guarantees relating to the Macmillan Lottery made by or on behalf of Macmillan whether express or implied by law, in the course of dealings or otherwise, are excluded to the maximum extent permitted by law.
- 30. Subject to clauses 27 - 29 Macmillan’s liability to you shall be limited to the amount of any prize which is due to you.
Disputes and complaints
- 31. Macmillan operates a Complaints and Disputes Procedure which is available via the Macmillan website, and which will also be made available to you on request.
- 32. In the event a “dispute” (as defined in Macmillan’s Complaints and Disputes Procedure) cannot be resolved by these means then it may be referred to alternative dispute resolution (ADR). As a member of the Lotteries Council, Macmillan’s ADR entity will be The Independent Betting Adjudication Service (IBAS). IBAS is a free-to-use service and its contact details are:
Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS
Telephone: 020 7347 5883
Data protection and responsible gambling
- 34. Macmillan is committed to ensuring that information about how to gamble responsibly and how to access information and help in respect of problem gambling, including how to self-exclude, is readily available to all. Please refer to our Responsible Gambling Guide which is available via the Macmillan website, or request further information by calling the Macmillan Lottery Helpline on 01524 753 277.
- 35. You can self-exclude from the lottery or all of Macmillan’s Lotteries for a minimum period of six months and up to a period of five years if it is needed. Any self-exclusion period may, on request, be extended for one or more further periods of at least six months.
Protection of client funds and unattributed funds
- 36. We are required by our licence to inform you about what happens to funds which we hold on account for you in the event of insolvency. The Gambling Commission provides further information on our licence conditions detailing what we need to tell customers about their funds here. We hold customer funds separate from Macmillan funds. These funds are not protected in the event of insolvency: not protected segregation. For more information, please see here for more details.
- 37. If it is not possible to attribute funds to an individual, the funds will be donated to Macmillan.
- 38. Macmillan may (without giving any reason or notice at its absolute discretion) modify, terminate or suspend the Macmillan Lottery in whole or in part. You shall be notified in writing of material changes to these Terms and Conditions before they come into effect in accordance with clause 39.
- 39. Macmillan may amend these Terms and Conditions at any time. Any significant changes shall be notified via the Macmillan website or by contacting you directly using the contact details you provided to us on registration (such method to be determined by Macmillan in its discretion).
- 40. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and Conditions and no person other than you and Macmillan shall have any rights under it, nor shall it be enforceable under that Act by any other person.
- 41. Macmillan’s decisions made pursuant to these Terms and Conditions shall, once made, be final and binding.
- 42. These Terms and Conditions are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to hear any dispute or claim arising in association with the Macmillan Lottery or these Terms and Conditions.
Additional terms for superdraw (raffle)
These additional terms apply to the quarterly Superdraw (Raffle)
- 43. Once a quarter, weekly lottery players will be automatically entered into the Superdraw (Raffle) in accordance with the Macmillan Lottery Draws Schedule as detailed on the Macmillan website. The Superdraw (Raffle) can also be entered by purchasing paper tickets. The following additional terms apply to the Superdraw (Raffle) only and, where the below terms for Superdraw (Raffle) conflict with the above Terms and Conditions, terms 43 - 47 take priority.
- 44. The prizes on offer for a Superdraw (Raffle) may be items or experiences other than cash. If a prize other than cash is chosen Macmillan will contact the winner within 30 days to organise delivery arrangements. Macmillan reserves the right to require a winner to show identification before delivering a prize. Tickets may not be sold to anyone under 18 years of age.
- 45. Macmillan reserves the right to substitute a prize for a prize of equivalent or greater value, or at its sole discretion, the cash value of a prize, if this is necessary for reasons beyond Macmillan’s control.
- 46. The winner of a Superdraw (Raffle) prize and a reserve will be drawn using an electronic random number generator, which has been audited by a Gambling Commission approved auditor, within two working days from the closing date stated in participation instructions from all complete, eligible, properly submitted entries received before the closing date and time. If contact with the winner cannot be made within 30 working days of the draw, or the winner is found not to meet the entry requirements, Macmillan reserves the right to withdraw the prize entitlement and award the prize(s) to the reserve drawn at the same time as the original winner(s).
- 47. Where it takes over 3 days to contact a winner, the time for payment of cheques set out in clauses 22 and 25 and making contact with the winner in clause 46 above shall be extended by the length of time it takes to make contact, up to an additional 30 days.
Additional terms for New Members’ Gift Draw
These Terms and Conditions apply to the New Members’ Gift Draw.
- 1. Entrants in the New Members’ Gift Draw must be 18 years and over and must be residents in Great Britain and / or Northern Ireland.
- 2. The draw is free and open to anyone who signs up to join the Macmillan Lottery for the first time on or after 15 August 2022.
- 3. Players will be automatically entered into the New Members’ Gift Draw on the first Friday following Macmillan’s receipt of payment for their first weekly Lottery entry.
- 4. Only one entry per person will be made and no other entry routes are accepted.
- 5. Cash prizes of £5 gift cheques (the “Gifts”) will be awarded to 50% of all entrants.
- 6. The draws will be held utilising an electronic random number generator, which has been audited by a Gambling Commission approved auditor.
- 7. There are no alternatives to the Gifts awarded and no interest is payable.
- 8. There is no need to claim a Gift. A £5 gift cheque will be posted directly to the winners by Royal Mail 2nd class post, within 30 days of the draw taking place.
- 9. Entrants can also find out if they have won by telephoning the Macmillan Lottery helpline from the Monday following the draw on 01524 753 277 (Monday - Friday (excluding bank holidays in England) 9am - 5pm).
- 10. Macmillan must either publish or make available information that indicates that a valid award took place. To comply with this obligation, Macmillan will provide details of the surname and county of Gift winners to entrants who telephone the Macmillan Lottery helpline. These will only be used in summary e.g. Smith from London. If you object to any or all of your surname, county and winning entry being published or made available, please email email@example.com. In such circumstances, Macmillan must still provide such information to the Advertising Standards Authority on request.
- 11. Macmillan reserves the right to use winners’ location and initial of their surnames for promotional purposes both in printed materials and on our website. These will only be used in summary e.g., Mr S from London. If you would like to opt out your information being used in this way, please email firstname.lastname@example.org.
- 12. No liability is accepted for the loss, theft or delayed receipt of any communication or Gift, or for any failure or delay beyond our reasonable control. In the event of loss or theft of the Gift, Macmillan will re-issue a £5 gift cheque, provided that Macmillan can verify that the original Gift has not been cashed. Macmillan’s liability to a winner is limited to the amount of the Gift subject to clause 16 below. Macmillan may (without giving any reason or notice) decline to accept an application or terminate or suspend the promotion.
- 14. Macmillan’s decisions made pursuant to these Terms and Conditions shall, once made, be final and binding.
- 15. Entrants are deemed to have accepted and agreed to be bound by these Terms and Conditions upon entry. Macmillan reserves the right to refuse entry or refuse to award the Gift to anyone in breach of these Terms and Conditions.
- 16. All warranties, conditions or guarantees relating to the draw are excluded to the maximum extent permitted by law. Nothing in these Terms and Conditions shall limit the Macmillan’s liability for death or personal injury caused by its negligence, fraud or for any other matter that cannot be excluded or restricted by law.
- 17. These Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.
- 18. The Promoter is Macmillan Cancer Support a registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604), a company limited by guarantee, registered in England and Wales company number 2400969, Isle of Man company number 4694F, with its registered office at 89 Albert Embankment, London SE1 7UQ.